Customer Solutions Engineer - Remote

Overview

We are looking to add a new team member to our growing Customer Solutions Engineering team in the Philippines. This team is made up of creative problem-solvers who thrive on helping others, take pride in setting clear expectations—and exceeding them—and know how to deliver an exceptional customer experience, even when the answer isn’t immediate.

In Short

• Support customers through diverse channels: tickets, email, and video.
• Build and deepen your technical expertise across all facets of dbt Cloud.
• Take ownership of customer challenges.
• Enhance our documentation.
• Proactively seek out professional development opportunities.
• Learn dbt Core and dbt Cloud.

Requirements

• Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests.
• Exceptional written and verbal communication skills.
• A genuine drive for solving problems and helping others.
• A strong technical foundation within a SaaS support environment.
• Prior experience in engineering support or customer success.
• Experience building documentation or technical how-to guides.

Benefits

• Unlimited vacation time.
• Comprehensive healthcare coverage.
• Generous paid parental leave.
• Health & wellness stipend.
• Flexible stipends for home office setup and learning.