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Customer Solutions Engineer - Remote

Posted 6 weeks ago
Customer Service
Full Time
Worldwide

Overview

As a Customer Solutions Engineer (CSE), you will be the trusted technical advisor throughout a customer’s lifecycle, ensuring they understand and utilize the Cloudflare platform to its fullest extent.

In Short

  • Serve as a trusted technical advisor for Enterprise customers.
  • Deliver organized onboarding and ensure customers see the full value of Cloudflare's products.
  • Build relationships to ensure customer retention and expansion.
  • Provide proactive technical guidance across all products.
  • Collaborate with various teams to assist with technical escalations.
  • Identify opportunities for expansion for existing customers.
  • Contribute to knowledge-sharing activities within the organization.
  • Travel 20-50% for meetings and events.

Requirements

  • Fluent in English and one other European language.
  • 3-5 years of post-sales customer relationship management experience.
  • Deep understanding of internet protocols and security aspects.
  • Experience with scripting languages like Python or JavaScript.
  • Ability to identify and solve problems proactively.
  • Project management skills and ability to prioritize tasks.

Benefits

  • Work in a diverse and inclusive team environment.
  • Opportunity for personal and professional development.
  • Engage in innovative projects that impact the internet.
Cloudflare logo

Cloudflare

Cloudflare is a leading technology company dedicated to building a better Internet. Operating one of the world's largest networks, Cloudflare provides protection and acceleration for millions of websites and Internet properties, serving a diverse clientele that includes individual bloggers, small to medium-sized businesses, and Fortune 500 companies. The company is committed to enhancing the performance of Internet applications while safeguarding them from spam and cyber attacks, all without the need for additional hardware or software changes. Recognized for its innovative culture and commitment to diversity and inclusion, Cloudflare fosters a collaborative environment where employees are encouraged to develop their skills and contribute to the mission of creating a free and open Internet.

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