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Customer Solutions Engineer - Remote

Posted 6 weeks ago

Overview

As a Customer Solutions Engineer (CSE), you will be the trusted technical advisor throughout a customer’s lifecycle, ensuring they understand and utilize the Cloudflare platform to its fullest extent.

In Short

  • Serve as a trusted technical advisor for Enterprise customers.
  • Deliver organized onboarding and ensure customers see the full value of Cloudflare's products.
  • Build relationships to ensure customer retention and expansion.
  • Provide proactive technical guidance across all products.
  • Collaborate with various teams to assist with technical escalations.
  • Identify opportunities for expansion for existing customers.
  • Contribute to knowledge-sharing activities within the organization.
  • Travel 20-50% for meetings and events.

Requirements

  • Fluent in English and one other European language.
  • 3-5 years of post-sales customer relationship management experience.
  • Deep understanding of internet protocols and security aspects.
  • Experience with scripting languages like Python or JavaScript.
  • Ability to identify and solve problems proactively.
  • Project management skills and ability to prioritize tasks.

Benefits

  • Work in a diverse and inclusive team environment.
  • Opportunity for personal and professional development.
  • Engage in innovative projects that impact the internet.

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