Customer Solutions Engineer - Remote

Overview

As a Customer Solutions Engineer (CSE), you will be the trusted technical advisor throughout a customer’s lifecycle, ensuring they understand and utilize the Cloudflare platform to its fullest extent.

In Short

• Serve as a trusted technical advisor for Enterprise customers.
• Deliver organized onboarding and ensure customers see the full value of Cloudflare's products.
• Build relationships to ensure customer retention and expansion.
• Provide proactive technical guidance across all products.
• Collaborate with various teams to assist with technical escalations.
• Identify opportunities for expansion for existing customers.
• Contribute to knowledge-sharing activities within the organization.
• Travel 20-50% for meetings and events.

Requirements

• Fluent in English and one other European language.
• 3-5 years of post-sales customer relationship management experience.
• Deep understanding of internet protocols and security aspects.
• Experience with scripting languages like Python or JavaScript.
• Ability to identify and solve problems proactively.
• Project management skills and ability to prioritize tasks.

Benefits

• Work in a diverse and inclusive team environment.
• Opportunity for personal and professional development.
• Engage in innovative projects that impact the internet.