As a Customer Solutions Engineer (CSE) at Cloudflare, you will be the trusted technical advisor throughout a customer’s lifecycle, ensuring they understand and utilize the Cloudflare platform to its fullest extent.
In Short
Serve as a trusted technical advisor for customers.
Deliver organized onboarding for customers.
Ensure customers see the full value in Cloudflare's products.
Build relationships to promote customer retention and expansion.
Provide proactive technical guidance across all products.
Collaborate with various teams to assist with technical escalations.
Identify opportunities for expansion for existing customers.
Contribute to internal and external documentation.
Travel 20-50% for customer meetings and events.
Requirements
5-8 years of post-sales customer relationship management experience.
Fluency in Korean and English.
Deep understanding of internet protocols and security.
Experience with troubleshooting technical problems.
Proficiency in a scripting language (e.g., Python, JavaScript).
Ability to manage projects and prioritize tasks.
Benefits
Work in a diverse and inclusive environment.
Opportunity for personal and professional development.