Customer Solutions Engineer - Remote

Overview

As a Customer Solutions Engineer (CSE) at Cloudflare, you will be the trusted technical advisor throughout a customer’s lifecycle, ensuring they understand and utilize the Cloudflare platform to its fullest extent.

In Short

• Serve as a trusted technical advisor for customers.
• Deliver organized onboarding for customers.
• Ensure customers see the full value in Cloudflare's products.
• Build relationships to promote customer retention and expansion.
• Provide proactive technical guidance across all products.
• Collaborate with various teams to assist with technical escalations.
• Identify opportunities for expansion for existing customers.
• Contribute to internal and external documentation.
• Travel 20-50% for customer meetings and events.

Requirements

• 5-8 years of post-sales customer relationship management experience.
• Fluency in Korean and English.
• Deep understanding of internet protocols and security.
• Experience with troubleshooting technical problems.
• Proficiency in a scripting language (e.g., Python, JavaScript).
• Ability to manage projects and prioritize tasks.

Benefits

• Work in a diverse and inclusive environment.
• Opportunity for personal and professional development.
• Be part of a mission-driven company.