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Customer Solutions Engineer - Remote

Posted 2 weeks ago

Overview

As a Customer Solutions Engineer (CSE) at Cloudflare, you will be the trusted technical advisor throughout a customer’s lifecycle, ensuring they understand and utilize the Cloudflare platform to its fullest extent.

In Short

  • Serve as a trusted technical advisor for customers.
  • Deliver organized onboarding for customers.
  • Ensure customers see the full value in Cloudflare's products.
  • Build relationships to promote customer retention and expansion.
  • Provide proactive technical guidance across all products.
  • Collaborate with various teams to assist with technical escalations.
  • Identify opportunities for expansion for existing customers.
  • Contribute to internal and external documentation.
  • Travel 20-50% for customer meetings and events.

Requirements

  • 5-8 years of post-sales customer relationship management experience.
  • Fluency in Korean and English.
  • Deep understanding of internet protocols and security.
  • Experience with troubleshooting technical problems.
  • Proficiency in a scripting language (e.g., Python, JavaScript).
  • Ability to manage projects and prioritize tasks.

Benefits

  • Work in a diverse and inclusive environment.
  • Opportunity for personal and professional development.
  • Be part of a mission-driven company.

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