Customer Solutions Engineer - Remote

Overview

An experienced Customer Solutions Engineer to assist in facilitating the adoption of Here™'s product offering across enterprise organizations.

In Short

• Collaborate with Sales, Engineering, Product, and Customer Success teams.
• Demonstrate Here™’s core product offerings to clients.
• Guide clients through Proof of Concepts.
• Create tutorials and documentation for Here™ implementations.
• Facilitate client onboarding and training sessions.
• Collect feedback from customers to shape new products.
• Maintain excellent communication with clients.
• Work with sensitive public sector systems.
• Support technical implementations across various solutions.
• Drive new capabilities in the Public Sector.

Requirements

• 7+ years of relevant experience in a SaaS environment.
• Current TS/SCI Full Scope Poly Clearance required.
• Excellent communication and presentation skills.
• Strong command of JavaScript/TypeScript.
• Experience with large single-page applications.
• Ability to manage competing project demands.
• Passion for supporting technical implementations.
• Experience with Electron, PWAs, .NET & Java is beneficial.
• Interest in web development standards.
• Entrepreneurial mindset in a startup environment.

Benefits

• Generous Paid Time Off and Sick Time.
• Comprehensive Health Insurance.
• Paid Parental Leave.
• Financial Well-Being Plans (FSA, 401k, Life Insurance).
• Stock Options.
• Professional Development Courses.
• Employee Resource Groups.