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Customer Solutions Engineer - Remote

Posted 7 weeks ago

Overview

An experienced Customer Solutions Engineer to assist in facilitating the adoption of Here™'s product offering across enterprise organizations.

In Short

  • Collaborate with Sales, Engineering, Product, and Customer Success teams.
  • Demonstrate Here™’s core product offerings to clients.
  • Guide clients through Proof of Concepts.
  • Create tutorials and documentation for Here™ implementations.
  • Facilitate client onboarding and training sessions.
  • Collect feedback from customers to shape new products.
  • Maintain excellent communication with clients.
  • Work with sensitive public sector systems.
  • Support technical implementations across various solutions.
  • Drive new capabilities in the Public Sector.

Requirements

  • 7+ years of relevant experience in a SaaS environment.
  • Current TS/SCI Full Scope Poly Clearance required.
  • Excellent communication and presentation skills.
  • Strong command of JavaScript/TypeScript.
  • Experience with large single-page applications.
  • Ability to manage competing project demands.
  • Passion for supporting technical implementations.
  • Experience with Electron, PWAs, .NET & Java is beneficial.
  • Interest in web development standards.
  • Entrepreneurial mindset in a startup environment.

Benefits

  • Generous Paid Time Off and Sick Time.
  • Comprehensive Health Insurance.
  • Paid Parental Leave.
  • Financial Well-Being Plans (FSA, 401k, Life Insurance).
  • Stock Options.
  • Professional Development Courses.
  • Employee Resource Groups.

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