Customer Solutions Engineer - Remote

Overview

As a Customer Solutions Engineer (CSE), you will be the trusted technical advisor throughout a customer’s lifecycle. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent.

In Short

• Serve as a trusted technical advisor for customers.
• Deliver organized onboarding for customers.
• Ensure customers see the full value in Cloudflare's products.
• Provide proactive technical guidance across all products.
• Collaborate with various teams to assist with technical escalations.
• Identify opportunities for customer expansion.
• Participate in account reviews to contribute technical expertise.
• Contribute to internal and external documentation.
• Manage travel for customer meetings and industry events.

Requirements

• Deep understanding of internet protocols and security.
• Ability to identify and solve problems effectively.
• Experience with scripting languages like Python or JavaScript.
• Technical curiosity and passion for internet technology.
• Project management and prioritization skills.
• Excellent communication and stakeholder management skills.
• Fluency in Chinese (Writing & Reading).

Benefits

• Diverse and inclusive work environment.
• Opportunities for personal and professional development.
• Work with cutting-edge internet technology.
• Engagement in meaningful projects that protect free expression.