Customer Success Manager - Remote

Overview

LogicGate was founded with a rebellious spirit and lofty objective: to build a modern risk management platform that helps our customers grow by transforming business risks into opportunities. Since our founding in 2015, we've secured more than $156M in four funding series to help us grow into the company we are today, but we're not done yet. LogicGate continues to push to lead the GRC category with our flexible and no-code risk management solution.

We are an outcomes-first company. Our success comes from our high-performing teams, so we give you flexibility to work from where you are. You’ll have the option to be fully remote, work from our headquarters in Chicago, or hybrid, unless the role has specific requirements.

Risk is a team sport, and the strongest teams are made up of diverse talent. We’ve worked hard to create an environment where everyone feels safe bringing their most authentic self to work. We are committed to fostering and maintaining an inclusive work environment where all employees’ views and backgrounds are celebrated, their thoughts matter and everyone feels safe to bring their authentic selves to work.

Our Company core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar guide everything we do - with our customers, our employees, and all we interact with.

We are proud to have been recognized as a Built In, Crain’s Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition

In Short

• Build and maintain customer relationships to drive product adoption and expansion.
• Act as a trusted advisor providing GRC expertise and Risk Cloud product advice.
• Track customer health scores and engage unhealthy customers proactively.
• Collaborate with other teams to drive expansion opportunities and ensure retention.
• Become an expert on the Risk Cloud platform and articulate its value.
• Conduct effective meetings with customers over web conference.

Requirements

• 3+ years experience in GRC or Risk Advisory, risk management, compliance, or audit.
• Interest in supporting sales and commercial business development efforts.
• Passion for SaaS applications and understanding of Risk Cloud platform.
• Great people skills and ability to tailor messages to different audiences.
• Ability to manage multiple accounts and priorities effectively.
• A drive to learn and understand customer problems.

Benefits

• Competitive salary and variable compensation (bonus).
• Equity and health and wellness benefits.
• Generous paid holiday and annual bank holidays.
• Career development and learning opportunities.
• Access to LinkedIn Learning and mentorship programs.
• Paid parental leave and private medical insurance.