Head of Service Management - Remote

Overview

The Head of Service Management at Livestock Information Ltd will lead IT Service Management practices, ensuring alignment with ITIL V4, ISO 20000, and ISO 27001 standards.

In Short

• Lead IT Service Management practices in alignment with ITIL V4 and ISO standards.
• Oversee Service Design, Transition, and Continual Service Improvement.
• Ensure compliance with security standards and SLAs.
• Manage relationships with IT service suppliers.
• Develop and implement ITSM strategies aligned with organizational goals.
• Collaborate with business leaders and IT teams.
• Mentor and develop the Service Management team.
• Conduct audits and assessments for continuous improvement.

Requirements

• Certified ITIL V3 Expert or V4 Managing Professional.
• Proven experience in Service Management within an Azure environment.
• Ability to thrive in a fast-paced work environment.
• Strong leadership and mentoring skills.
• Experience in vendor management.
• Knowledge of security compliance standards.

Benefits

• Competitive salary of £65,000.
• Opportunity to lead and innovate in IT service management.
• Supportive work environment promoting professional development.
• Engagement in meaningful work impacting agriculture and livestock management.