Benefits Reporting Specialist - Remote

Overview

The Benefits Reporting Specialist ensures accurate insurance benefits reporting, supports customers in navigating financial and insurance-related questions, and contributes to process improvements through trend identification.

In Short

• Communicates insurance benefits for patients, ensuring accuracy and clarity.
• Assists patients and carepartners in understanding their insurance coverage.
• Collects Out-of-Pocket Waivers and communicates financial assistance outcomes.
• Ensures clear communication by following up with patients and caregivers.
• Proactively identifies and addresses customer needs.
• Collaborates with cross-functional teams to improve processes.
• Collects, analyzes, and reports key metrics to identify trends.
• Maintains CRM accuracy and compliance.
• Follows established department processes and procedures.
• Performs other duties and special projects as assigned.

Requirements

• General knowledge of Medicare, Medicaid, and commercial insurance.
• Ability to deliver a superior customer experience.
• Effective communication via email, phone call, and text.
• Calm and professional demeanor when assisting customers.
• Ability to identify and address customer needs.
• Proactively report trends and recommend solutions.
• Strong communication skills with customers and departments.
• Workload flexibility and ability to prioritize tasks.
• Ability to adjust to the needs of people with disabilities.

Benefits

• Paid Time Off (sick, personal, and vacation).
• Paid Company Holidays.
• 401(k) Retirement Plan and Contribution.
• Medical/Dental/Vision benefits with FSA, HSA, & Dependent care options.
• Employer Paid Life Insurance.
• Voluntary benefits such as Short- and Long-Term Disability.
• Stipends for health and wellness, home office setup.
• Paid Family Leave.
• Annual bonus program.
• Year-Round Flex Friday’s.