Launch Representative - Customer Experience - Remote

Overview

LineLeap is obsessed with perfecting the nightlife experience. The perfect night is hassle free. It's effortlessly convenient. It's fun, faster. That's why we spend every day designing products to create an amazing experience for both nightlife customers and venue owners.

In Short

• Support the Customer Experience team on an ongoing basis.
• Be a product and knowledge expert for LineLeap technology.
• Engage with venues and customers at launches and events.
• Coach new launch representatives.
• Report any issues or trends to the LineLeap team.
• Handle various tasks such as data entry and research.
• Work in a remote-first position with weekend work required.
• Travel is expected up to 75% of the time.
• Must have a valid U.S. driver's license.
• Flexible and adaptable to changing priorities.

Requirements

• Self-motivated and resourceful team player.
• Highly empathetic and outgoing.
• Reliable, flexible, and adaptable.
• Ability to work cross-functionally.
• Experience in customer service or related fields.
• Willingness to travel frequently.
• Strong communication skills.
• Ability to handle multiple tasks.
• Experience in problem-solving.
• Knowledge of nightlife or hospitality industry is a plus.

Benefits

• Base salary of $50,000 - $60,000 per year.
• Competitive stock option package.
• 401K plan.
• Comprehensive benefits package.
• Unlimited PTO.
• Remote work environment with required travel.