IT Support Analyst - Remote

Overview

Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 700+ million rides in 250+ cities on 5 continents, replacing an estimated 150+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, Lime continues to set the pace for shared micromobility globally.

We are seeking a skilled IT Support Analyst for a 6-month fixed-term assignment to provide high-quality technical support to our workforce. In this role, you will be a key contributor to our Help Desk team, serving as a frontline problem solver and ensuring the efficiency of our IT operations during the contract period.

In Short

• Manage onboarding and offboarding tickets and processes
• Provide high quality support for technical issues
• Manage and resolve inbound support requests
• Maintain and support a variety of systems and devices
• Provide troubleshooting for account issues
• Document and update IT policies and procedures
• Identify trends and recommend process improvements
• Assist with IT related projects

Requirements

• 2+ years of IT support experience
• Experience with enterprise ticketing systems
• Outstanding communication skills
• Resourceful problem solver
• Ability to work under pressure
• Experience working cross-functionally
• Desire to provide exceptional customer service
• Attention to detail

Benefits

• Opportunity to work in a dynamic startup environment
• Ability to impact employee satisfaction
• Work with a diverse team