Senior Capital Collections Specialist - Remote

Overview

The Senior Capital Collections Specialist will manage complex recovery cases, drive strategic initiatives, and ensure regulatory compliance while engaging with merchants through empathetic communication.

In Short

• Demonstrate compassion and empathy for customers.
• Perform outbound communications to manage at-risk accounts.
• Identify data trends to improve recovery efforts.
• Collaborate with internal teams for solutions and reporting.
• Ensure recovery activities adhere to laws and regulations.
• Leverage data analytics for strategic initiatives.
• Recommend process improvements for efficiency.
• Maintain knowledge of Lightspeed Capital products.
• Provide insights on recovery policies for compliance.

Requirements

• 3-5 years of experience in collections or call center environment.
• Experience with collections for financial institutions.
• Strong written and verbal communication skills.
• Ability to work autonomously in a results-driven environment.
• Experience in fintech or e-commerce is an asset.
• Familiarity with data reporting tools like Looker or BigQuery.

Benefits

• Flexible working environment.
• Career opportunities in a growing company.
• Work in a team that makes a real impact.
• Lightspeed share scheme.
• Unlimited paid time off policy.
• Remote work flexibility for up to 60 days per year.
• $500 health and wellness benefit per year.
• Mental health support and counseling services.
• Paid leave for new parents.
• Free LinkedIn Learning license.
• Paid Volunteer day.
• Complimentary meals and snacks.