Account Manager - Golf - Remote

Overview

We’re looking for an Account Manager to join our NOAM Sales team for our Golf division. You will be responsible for proactively managing some of Lightspeed’s largest and most strategic customers, focusing on understanding customer needs, building relationships, and helping customers achieve success with Lightspeed's products and services.

In Short

• Proactively reach out to customers to drive product usage and add-ons.
• Ensure successful software utilization by defining success criteria with customers.
• Provide escalation support for customer issues.
• Perform projects to improve customer experience and increase CSAT.
• Identify opportunities for reference accounts and perform regular reporting.
• Stay updated on Lightspeed products and new processes.
• Act as the voice of the customer for product requests.
• Participate in team-wide initiatives for improvement.

Requirements

• Experience managing a complete sales cycle.
• Strong emphasis on customer satisfaction.
• Passion for understanding unique business needs.
• Experience with major corporations and maintaining SLAs.
• Well-versed in the golf industry.
• Consultative, analytical, and solutions-oriented.
• Highly self-motivated and organized.
• Results and metric-driven.
• Entrepreneurial spirit.

Benefits

• Flexible hybrid work environment.
• Career opportunities in a growing company.
• RSU program.
• Unlimited paid time off policy.
• Health insurance and wellness benefits.
• Transit fees coverage possibility.
• Paid leave assistance for new parents.
• LinkedIn learning access.
• Volunteer day.