Senior Account Manager - Remote

Overview

Lightcast is seeking a Senior Account Manager to proactively develop client relationships, drive revenue growth, and ensure an exceptional customer experience.

In Short

• Build and maintain strong client relationships through regular engagement.
• Secure renewals, upsells, and rate changes by understanding client needs.
• Define client goals and ensure successful onboarding.
• Measure account health and drive product adoption.
• Collaborate across teams to enhance customer satisfaction.
• 6+ years of experience in account management, sales, or customer success.
• Strong communication and presentation skills.
• Excellent customer service and negotiation abilities.
• Proficiency in spreadsheet and data analysis tools.
• Strong organizational skills to manage multiple priorities.

Requirements

• 6+ years of experience in account management, sales, or customer success.
• Strong communication and presentation skills.
• Excellent customer service, negotiation, and relationship-building abilities.
• Analytical problem-solving skills to identify and address client needs.
• Proficiency in spreadsheet, presentation, and data analysis tools.
• Sales prospecting, marketing, and account management expertise.
• Deep understanding of Lightcast products and services.
• Strong organizational skills with the ability to manage multiple priorities.
• Continuous learner who thrives on collaboration.

Benefits

• Opportunity to drive revenue growth.
• Work from home flexibility.
• Collaborative work environment.
• Professional development opportunities.
• Engagement with diverse clients.