Jr. Customer Success Manager - Remote

Overview

The Jr. Customer Success Manager (CSM) will ensure that the client's journey from project start to completion fulfills expectations and realizes the value of the client’s investment in Lightcast’s Professional Services.

In Short

• Work with external and internal clients to ensure client communication and processes are held to Lightcast’s standards.
• Build strong, long-lasting customer relationships through regular communication and proactive support.
• Coordinate and help solve client or internal challenges.
• Manage client expectations for projects and solve problems with challenges, changes, and delays in delivery.
• Coordinate and problem-solve internal challenges by working cross-functionally with different teams involved.
• Discover opportunities for project expansion.
• Engage with current and former professional services clients to develop future opportunities and repeat business.

Requirements

• 2+ years of experience in a Customer Success, Account Manager, or similar role.
• Background in the Consulting sector or Professional Services is highly preferred.
• Project Management experience.
• History of creating and upholding standards in delivering client success.
• Experience analyzing data and making meaningful deductions from the data.
• Understanding of major vendors and software in the HR space, particularly HCM systems, including Workday, SAP, Oracle, and others.

Benefits

• Opportunity to grow within the company.
• Work from the comfort of your home.
• Engage with a diverse range of clients.
• Be part of a dynamic and supportive team.
• Access to professional development resources.