Quality Control Associate - Remote

Overview

The primary responsibility of the Quality Control Associate is to provide service support to Career Transition service participants and support service delivery quality assurance efforts.

In Short

• Manage all Career Transition service evaluations assigned to them.
• Assess evaluation detail, analyze referral activities.
• Outreach to candidate and expertly deescalate issues they communicate.
• Document outreach in internal systems, following proper procedures.
• Manage the intervention with the assigned Delivery Consultant and their Lead Consultant as appropriate.
• Ensure all outstanding negative feedback is addressed and resolved with candidate.
• Strive for and maintain a remediation rate of 20%.
• Manage a light caseload of candidates to enhance the quality control experience.
• Review consultant activity and candidate utilization.

Requirements

• 2 years of experience in a fast-paced virtual customer service role.
• 2 years Career Transition Consulting or Recruiting experience is a significant bonus.
• Proficiency with Excel and MicroStrategy or another reporting system.
• Strong communication and relationship skills.
• Experienced customer service professional with a professional image.
• Detail oriented, understands the value of documentation and process.
• Resourceful, methodical and ability to troubleshoot challenges quickly.
• Curious mindset, driven to understand data results.
• Handles deadlines and high pressure with grace.

Benefits

• Growth opportunities within a human resources global leader.
• Comprehensive benefits package including health, vision and dental.
• Unique opportunity to work from home while providing support.
• Paid Training @ $25 per hour.
• $35 per hour for Quality Control support.
• $37.50 per hour for Consulting.