Quality Associate - Hindi - Remote

Overview

The Quality Associate plays a crucial role in maintaining and improving the service standards of astrologers on the platform.

In Short

• Conduct audits of astrologer calls, chats, and video sessions as per the defined schedule.
• Evaluate interactions based on greetings, active listening, soft skills, accuracy, and compliance with guidelines.
• Identify areas of improvement and provide constructive feedback to astrologers.
• Work closely with the training team to suggest interventions for low-performing astrologers.
• Maintain records of audit scores, performance trends, and areas requiring corrective action.

Requirements

• Strong communication skills in Hindi.
• Experience in quality assurance or related field.
• Ability to provide constructive feedback.
• Attention to detail.
• Familiarity with auditing processes.

Benefits

• Opportunity to work in a growing startup.
• Engage with a diverse team.
• Contribute to improving service standards.