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Lead Associate - Quality - Remote

Posted 15 weeks ago

Overview

The Lead Associate - Quality is responsible for overseeing the quality assurance process, ensuring compliance with regulatory requirements, and providing feedback to associates.

In Short

  • Responsible for the entire quality assurance process.
  • Ensure correctness and completeness of cases.
  • Report and track accuracy SLAs and KPIs.
  • Conduct quality monitoring reviews.
  • Assist in developing quality management programs.
  • Complete RCA for critical errors.
  • Measure performance standards uniformly.
  • Conduct coaching sessions for improvements.
  • Facilitate quality assurance training as needed.
  • Escalate serious performance issues as necessary.

Requirements

  • 1-2 years of experience in customer service.
  • Previous Quality Assurance experience.
  • Experience in Dental Practice Services is a plus.
  • Excellent communication and presentation skills.
  • Highly motivated and able to work independently.
  • Effective analytical and problem-solving skills.
  • Proficient in word-processing, database, and spreadsheet software.
  • Knowledge of medical terminology and anatomy.
  • Subject matter expert on contracts maintained by Assessment unit.
  • Fluency in English preferred.

Benefits

  • Professional development opportunities.
  • Structured career path.
  • Coaching and mentoring.
  • Role clarity.
  • Employee experience at the core.

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