Customer Care Representative/Product Support Specialist - Remote

Overview

Leapsome is the AI-powered people platform revolutionizing HR for modern teams, driving HR excellence and empowering high-performing teams through automation and simplification of HR processes.

In Short

• Deliver best-in-class support for technical issues.
• Host webinars and office hours.
• Contribute to scalable internal processes.
• Enable the Product Team to understand user experience.

Requirements

• University degree and experience in a customer-facing role.
• Ability to troubleshoot technical problems efficiently.
• Curiosity about AI and eagerness to enhance customer experience.
• Excellent communication skills with empathy.
• Ability to work effectively in a team.
• Experience with quality assurance in customer service is a plus.
• Passion for the future of work and continuous learning.

Benefits

• Impact on a fast-growing scale-up.
• Diverse and international team.
• Feedback exchange and recognition culture.
• Hybrid work model with a comfortable budget.
• Flexible hours and remote work options.
• 30 vacation days plus public holidays.
• Competitive salary and benefits package.
• Robust health care and wellness benefits.
• $2,000 annual development budget.