Remote Energy Efficiency Customer Support Specialist

Overview

Join CLEAResult as a Remote Energy Efficiency Customer Support Specialist, where you'll play a key role in helping utility customers save money and improve energy efficiency through exceptional customer service.

In Short

• Provide inbound customer support for energy efficiency programs.
• Assist customers with scheduling, enrollment, and education on programs.
• Utilize multiple platforms for service delivery.
• Navigate customer interactions using support scripts.
• Maintain a committed schedule with set breaks.
• Work from a dedicated home office environment.
• Meet performance metrics and provide technical support.
• Receive a laptop and necessary equipment for remote work.
• Earn $17/hour plus a $65/month internet stipend.
• Be part of a company focused on sustainability and community impact.

Requirements

• High School Diploma or GED required.
• Experience handling inbound or outbound voice calls.
• Ability to type 35+ WPM.
• Minimum of 6 months of customer-facing experience.
• Call center experience preferred.
• Sales-oriented with a customer satisfaction focus.
• Ability to thrive in a fast-paced environment.
• Comfortable with navigating multiple platforms simultaneously.
• Reliable home internet connection meeting specified requirements.
• Ability to work scheduled hours without interruptions.

Benefits

• Medical, Dental, and Vision Insurance.
• 401(k) with company match.
• Paid vacation, sick, personal, and parental leave.
• Paid Volunteer Time.
• Employee Recognition Program.
• Employee Assistance Program.
• Access to on-demand training courses.