Remote Energy Efficiency Customer Support Specialist

Overview

Join CLEAResult as a Remote Energy Efficiency Customer Support Specialist, where you will assist utility customers in making their homes more energy-efficient while enjoying a supportive and people-first company culture.

In Short

• Work remotely from anywhere in the USA.
• Provide customer support focused on energy efficiency programs.
• Handle inbound calls and assist customers with various inquiries.
• Utilize multiple platforms for scheduling and tech support.
• Access personal performance data in real-time.
• Receive comprehensive training and support for your role.
• Enjoy benefits including medical, dental, and vision insurance.
• Participate in a 401(k) plan with company matching.
• Opportunity for paid volunteer time and employee recognition programs.
• Work in a dedicated home office environment.

Requirements

• High School Diploma or GED required.
• Minimum of 6 months experience in a customer-facing role.
• Ability to type at least 35 WPM.
• Strong communication and multitasking skills.
• Comfortable working with set schedules and performance metrics.
• Experience in a call center environment preferred.
• Sales-oriented with a focus on customer satisfaction.
• Willingness to work in a fast-paced environment.
• Reliable home internet connection required.
• Ability to maintain a distraction-free home office.

Benefits

• Medical, Dental, and Vision Insurance.
• 401(k) with company match.
• Paid vacation, sick, personal, and parental leave.
• Paid Volunteer Time.
• Employee Recognition Program.
• Access to on-demand training courses.
• Employee Assistance Program for daily responsibilities.
• Internet stipend of $65/month.
• Work-life balance with flexible working conditions.
• Engagement in a mission-driven company.