Customer Support Specialist, Web Design - Remote

Overview

Join our award-winning global Customer Support team! We are looking for self-motivated individuals with strong customer service skills searching for growth potential!

In Short

• Collaborate with customers to troubleshoot technical issues related to our products.
• Analyze complex customer problems logically and provide accurate solutions.
• Collaborate with cross-functional teams to resolve challenging technical issues.
• Accurately capture notes, document activities, and manage cases for teammates and customers.
• Stay informed on product changes and learn about functionality changes.
• Regularly follow up with customers on open incidents.
• Work with client-side scripting languages (JavaScript, Python) to address customer needs.
• Contribute to the development of a knowledge base by documenting common solutions.
• Join a rotation of on-call resources for customers after hours and on weekends.
• Be responsible for customer service-related needs.

Requirements

• Familiarity with databases (SQL, T-SQL) and ability to write basic queries.
• Proficient with HTML and CSS for web development.
• Experience in client-side scripting languages (JavaScript, Python).
• Prior experience in a customer support or technical support role.
• Ability to communicate professionally and compose grammatically correct responses.
• Ability to decipher technical terminology and explain it in easy-to-understand language.
• High school diploma.
• Diplomatic and tactful communication skills.
• Quick learner with the ability to take on new concepts easily.
• Experience asking critical questions to facilitate problem solving.

Benefits

• Opportunity for career growth in a fast-paced tech company.
• Flexible remote or hybrid work culture.
• Inclusive work environment with equal opportunity for all applicants.
• Access to a comprehensive knowledge base for personal development.
• Be part of a team that supports social good organizations.