L2 Cloud Native Support Engineer - Remote

Overview

Kiratech is seeking an L2 Cloud Native Support Engineer to enhance its Managed Services Team. This role involves supporting the management and evolution of monitoring systems and providing second-level technical support for clients.

In Short

• Join the Managed Services Team at Kiratech.
• Support the management and evolution of monitoring systems.
• Define and implement automated response systems for monitoring events.
• Provide second-level technical support during office hours and on-call shifts.
• Engage in troubleshooting and incident management for Cloud Native technologies.
• Propose and implement optimizations to improve client service continuously.
• Work with a team focused on delivering value through PlatformOps.
• Utilize best practices in Platform AI, Engineering, and Security.
• Contribute to the modernization of infrastructure and applications.
• Participate in professional services and training initiatives.

Requirements

• Experience with Cloud Native technologies.
• Strong skills in monitoring systems and incident response.
• Ability to troubleshoot complex technical issues.
• Experience in a managed services environment.
• Willingness to work on shifts and provide on-call support.
• Strong communication skills for client interaction.
• Knowledge of optimization techniques for service improvement.
• Team player with a focus on delivering high-quality support.
• Ability to adapt to new technologies and methodologies.
• Relevant certifications in Cloud Native technologies are a plus.

Benefits

• Opportunity to work with cutting-edge technologies.
• Professional development and training opportunities.
• Flexible working hours with remote work options.
• Supportive team environment.
• Competitive salary and benefits package.