Onboarding Specialist & Customer Education - Remote

Overview

The Onboarding Specialist & Customer Education role helps shape the customer onboarding experience for iWave and Engage. This role ensures a seamless and value-driven onboarding process and leads the development of scalable training programs and educational content that empower customers to become confident, long-term product adopters.

In Short

• Plan and facilitate the onboarding journey for new customers.
• Provide onboarding support and troubleshoot basic technical issues.
• Curate training videos and manage customer-facing documentation.
• Collaborate with cross-functional teams to ensure a cohesive onboarding experience.
• Monitor user adoption and identify potential churn risks.
• Provide feedback on onboarding processes for continuous improvement.
• Track key metrics related to onboarding success.
• Design and deliver scalable customer training programs.
• Partner with teams to ensure a consistent customer education experience.
• Contribute to onboarding team strategy and scaling efforts.

Requirements

• 3-6 years in SaaS onboarding or customer education.
• Experience in developing and delivering customer training programs.
• Exceptional presentation and communication skills.
• Comfort with technical platform configuration and troubleshooting.
• Customer-centric mindset with a proactive approach.
• Ability to manage multiple initiatives with attention to detail.
• Adept at cross-functional collaboration.
• Bachelor's degree in a related field preferred.

Benefits

• Competitive salary based on experience.
• Opportunity to contribute to a meaningful mission.
• Supportive and inclusive workplace culture.
• Professional development opportunities.
• Flexible work environment.