Customer Care Specialist (6+ Month Contract) - Remote

Overview

Kiavi is one of the nation’s largest private lenders to residential real estate investors (REIs). We harness the power of data & technology to offer our customers a simpler, more reliable, and faster way to access the capital they need to scale their businesses.

In Short

• 6+ Month Contract role.
• Primary point of contact for customers after loan approval.
• Handles all transactions associated with loan activity.
• Resolves customer inquiries related to mortgage loans.
• Documents all customer interactions in Kiavi’s system.
• Assists in processing proof of insurance requests.
• Works with teams to identify borrowers at risk of default.
• Remote work option available.
• Competitive salary range of $42,000 to $59,000/year.
• Comprehensive benefits including medical, dental, and vision insurance.

Requirements

• Bachelor’s Degree.
• Ability to build relationships and work in a team environment.
• Strong problem-solving skills.
• Knowledge of Excel and Microsoft Office.
• Familiarity with mortgage-related guidelines preferred.
• Experience with Salesforce is a plus.
• Spanish speaker is a plus.

Benefits

• Free medical, dental, and vision insurance for employees.
• Health Savings Account contributions.
• Disability and life insurance coverage.
• Remote work policy with setup reimbursement.
• Flexible time off policy.
• 401(k) plan with company match.