Onboarding Support Specialist - Remote

Overview

As an Onboarding Support Specialist at Karbon, you will play a crucial role in assisting customers with data management and account setup, ensuring a smooth onboarding experience.

In Short

• Consolidate and import data with QA review.
• Create and edit customer templates.
• Manage requests and update ticketing systems.
• Assist with customer report requests.
• Verify and validate customer information.
• Support customer education content creation.
• Assist sales and customer success teams.
• Follow up on customer survey requests.
• Work on various projects to meet business objectives.
• Provide excellent customer service.

Requirements

• 1+ years of related work experience.
• 1-2 years of customer service experience.
• BSIT preferred.
• Strong English communication skills.
• Experience in B2B account management.
• Attention to detail and problem-solving skills.
• Good project management abilities.
• Advanced knowledge of Google Suite and MS Office.
• Basic familiarity with Internet technologies.
• Highly motivated and self-directed.

Benefits

• Industry-leading benefits package.
• 15 paid time off days per year.
• 7 sick leave days per year.
• Internet and work from home subsidy.
• Discretionary bonus program.
• Work with an experienced team.
• Flexible work environment.
• Culture of open communication and transparency.