Director of Customer Education & Enablement - Remote

Overview

The Director of Customer Education & Enablement will lead and scale Karbon’s customer learning programs, ensuring that accounting professionals can effectively adopt and gain value from the platform.

In Short

• Lead the strategy for customer education.
• Manage and coach the customer education team.
• Own content strategy and execution.
• Oversee delivery and measurement of learning programs.
• Build frameworks tailored to accounting firm personas.
• Align education goals with company objectives.
• Utilize AI tools for content production.
• Track KPIs related to customer success.
• Foster a culture of instructional design excellence.
• Collaborate cross-functionally with various teams.

Requirements

• 7+ years in customer education or learning design.
• Experience in the accounting industry.
• Strong instructional design skills.
• Leadership experience in global or remote teams.
• Proven experience with learning management systems.
• Excellent collaboration and communication skills.
• Experience with AI tools for education.
• Ability to create engaging, actionable content.
• Experience with customer certification programs is a plus.
• Understanding of global learning models is a plus.

Benefits

• Paid Flexible Time Off (4 weeks encouraged use).
• Company paid medical, dental, and vision for employees and dependents.
• 401(k) with company matching.
• Work-from-home stipend.
• Up to 8 weeks paid parental leave.
• Strong benefits package.
• Collaborative team culture.
• Global experience across multiple countries.
• Opportunities for personal development.
• Fast-growing company with internal promotion opportunities.