Director of Customer Implementation & Adoption - Remote

Overview

The Director of Customer Implementation & Adoption plays a pivotal leadership role in bridging the gap between DTN’s customer technology deployment and the realization of business value, ultimately driving customer success and fostering long-term retention.

In Short

• Lead customer-centric implementation and adoption strategies.
• Oversee the development and deployment of SaaS solutions.
• Establish documentation for implementation services.
• Engage with customers to align solutions with their goals.
• Drive metrics and KPIs for measuring success.
• Lead change management strategies for technology adoption.
• Direct training and onboarding materials for customers.
• Collaborate with Sales, Product, and Support teams.
• Grow and optimize DTN’s partner ecosystem.
• Ensure high-quality outcomes for customer engagements.

Requirements

• Experience in customer success or related function in SaaS.
• Strong strategic and analytical skills.
• Excellent communication and negotiation skills.
• Proven project management expertise.
• Understanding of customer-focused methodologies.
• Leadership and team-building capabilities.
• Proficiency in project management tools and data analytics.
• Experience in managing service portfolios.
• Expertise in change management frameworks.
• Project Management Certification (e.g., PMP, PRINCE2).

Benefits

• Competitive Salary.
• Unlimited PTO.
• Flexible working hours.
• Remote work model.
• Medical, Dental and Vision Insurance Plans.
• 6% 401K matching.
• Access to 13k+ courses for career advancement.
• Employee Assistance Program (EAP).