Customer Support Representative - Remote

Overview

As a Customer Support Representative at Karbon, you will provide support to customers through video and technical chat, ensuring they realize the value of the Karbon platform.

In Short

• Provide video and technical chat support to customers.
• Drive growth in existing customers by promoting product adoption.
• Increase participation in onboarding webinars.
• Maintain knowledge of customer needs and platform value.
• Assist with customer-facing activities and support resources.
• Build partnerships to solve customer problems.
• Identify and mitigate customer churn risks.
• Provide product feedback to internal teams.
• Collaborate with internal stakeholders for operational excellence.
• Help expand the global support team and processes.

Requirements

• 1-2 years of customer service experience.
• Experience with chat/support software (e.g., Intercom, Zendesk).
• Strong problem-solving skills.
• BA/BS preferred with 1-3+ years in B2B SaaS or customer support.
• Excellent communication skills.
• Passion for enabling business growth.
• Ability to learn customer enablement tools.
• Fluency in English; other languages are a plus.

Benefits

• Industry-leading benefits package including medical, dental, and vision insurance.
• 15 paid time off days per year.
• 7 sick leave days per year.
• Internet and work-from-home subsidy.
• Discretionary bonus program.
• Work with an experienced team.
• Flexible work environment.
• Culture of open communication and transparency.