Customer Success Specialist - North/South Americas - Remote

Overview

The Customer Success Specialist will manage outcomes for enterprise customers in North and South America, ensuring successful onboarding and deep adoption of the Kaizo platform.

In Short

• Own a portfolio of enterprise customers in North & South America
• Drive onboarding, adoption, value realization, and renewals
• Build trusted relationships with senior customer stakeholders
• Lead onboarding calls, enablement sessions, workshops, and QBRs
• Monitor account health, usage, and risk
• Act as the voice of the customer internally
• Contribute to scalable success frameworks and QA standards
• Partner with Sales on handovers and expansion opportunities

Requirements

• 5+ years in Customer Success or Account Management roles
• Experience supporting enterprise customers in North & South America
• Previous experience within BPO organizations preferred
• Confidence running executive-level conversations
• Strong commercial awareness
• Fluent English & Spanish — written and spoken
• Product-led mindset with strong judgment
• Experience with CRMs and CS tools (Salesforce, HubSpot, Zendesk, etc.)
• Based in LATAM with strong alignment with EST business hours

Benefits

• Fast-moving, collaborative, and low-ego environment
• Clear communication — async-first, human always
• Focus on outcomes, not optics
• Opportunity to shape Customer Success scaling at Kaizo