Remote Otter LogoRemoteOtter

Customer Success Specialist - Remote

Posted 6 weeks ago
Customer Service
Full Time
Peru
$1,000 - $1,500/month

Overview

The Customer Success Specialist will support the sales team by re-engaging existing prospects and past customers, focusing on building relationships and gathering feedback.

In Short

  • Conduct friendly follow-up calls and emails with customers.
  • Re-engage past prospects regarding flooring projects.
  • Gather feedback about customer experiences.
  • Document insights from customer conversations.
  • Categorize leads based on interest levels.
  • Flag potential opportunities for sales follow-up.
  • Maintain accurate records using spreadsheets or CRM tools.
  • Provide insights to improve follow-up processes.
  • Assist in developing a structured outreach process.

Requirements

  • Experience in customer service or sales support.
  • Strong communication skills.
  • Ability to document and analyze customer feedback.
  • Familiarity with CRM tools.
  • Detail-oriented and organized.

Benefits

  • Remote work flexibility.
  • Opportunity to grow within the company.
  • Access to a supportive team environment.
  • Competitive salary.
HireHawk logo

HireHawk

HireHawk is a recruitment firm dedicated to connecting top global talent with high-performing U.S. companies, specializing in the placement of exceptional professionals in the e-commerce sector. With a focus on expertise, ownership, and a results-driven mindset, HireHawk aims to support clients by providing reliable, remote-ready talent while facilitating career growth for candidates in fast-paced, high-impact environments. The company emphasizes a thorough understanding of the e-commerce ecosystem and is committed to managing the full recruitment lifecycle to ensure successful hires that align with business needs.

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