Remote Otter LogoRemoteOtter

Customer Success Specialist - Remote

Posted Yesterday
Customer Service
Full Time
Peru
$1,000 - $1,500/month

Overview

The Customer Success Specialist will support the sales team by re-engaging existing prospects and past customers, focusing on building relationships and gathering feedback.

In Short

  • Conduct friendly follow-up calls and emails with customers.
  • Re-engage past prospects regarding flooring projects.
  • Gather feedback about customer experiences.
  • Document insights from customer conversations.
  • Categorize leads based on interest levels.
  • Flag potential opportunities for sales follow-up.
  • Maintain accurate records using spreadsheets or CRM tools.
  • Provide insights to improve follow-up processes.
  • Assist in developing a structured outreach process.

Requirements

  • Experience in customer service or sales support.
  • Strong communication skills.
  • Ability to document and analyze customer feedback.
  • Familiarity with CRM tools.
  • Detail-oriented and organized.

Benefits

  • Remote work flexibility.
  • Opportunity to grow within the company.
  • Access to a supportive team environment.
  • Competitive salary.
HireHawk logo

HireHawk

HireHawk is a dynamic and fast-growing company that specializes in providing innovative solutions in the financial sector. With a focus on maintaining financial stability and compliance, HireHawk values the expertise of its team members in managing financial records and transactions. The company operates remotely, welcoming candidates from Latin America who possess excellent English proficiency, and fosters a collaborative environment that encourages professional growth.

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