Customer Success Specialist - Remote

Overview

Lassie is a growing Pet Tech company on a mission to transform the field of animal health.

In Short

• Communicate with clients and respond to their wishes and questions via chat, email, and phone.
• Provide support to clients regarding pet insurance products and their registration.
• Continuously optimize the client experience based on customer feedback.
• Participate in exciting projects related to customer satisfaction.

Requirements

• Previous experience in customer service, veterinary clinic, or direct client contact role.
• Excellent written and verbal communication skills.
• Structured and detailed working style.
• Ability to multitask while advising clients and supporting internal projects.
• Curious and motivated to learn new things.
• Flexible, practical, and motivated to work in a dynamic environment.
• Enjoys teamwork and regular exchanges with colleagues.
• Fluent in spoken and written French, with basic English skills.

Benefits

• Opportunity to be part of a dynamic, growing company.
• Flexible, dynamic, and warm company culture.
• International work atmosphere with great creative freedom.
• Joy and enthusiasm working on a unique product that makes the world better.
• Dogs are welcome in our office in Paris.