Customer Success Specialist - Remote

Overview

We are seeking a Customer Success Specialist to support and strengthen our customer success function, ensuring smooth onboarding, strong client relationships, and consistent account retention.

In Short

• Support client onboarding to ensure a smooth transition from sales to delivery
• Act as a primary point of contact for assigned accounts
• Maintain regular communication with clients to ensure engagement and satisfaction
• Proactively identify and help resolve client issues
• Coordinate with internal teams to support timely execution
• Monitor account activity and flag potential risks or delays
• Track client usage, engagement, and overall health
• Identify opportunities for upsell and cross-sell within existing accounts
• Handle client questions related to billing, usage, and general inquiries
• Maintain accurate CRM records and account data

Requirements

• Experience: 2–4 years in Customer Success, Account Management, or Client Services roles, ideally in B2B environments
• Technical Background: Familiarity with technology products or services (SaaS preferred). Experience in AI/ML or data-related services is a plus, not required
• Communication Skills: Strong written and verbal communication skills in English
• Client Management: Experience handling client relationships, including issue resolution and ongoing support
• Tools: Experience with CRM tools (HubSpot, Zoho, or similar) and project management tools (ClickUp, Trello, etc.)
• Organization: Ability to manage multiple accounts and tasks simultaneously in a structured way
• Metrics Awareness: Basic understanding of customer success metrics (retention, churn, engagement)
• Mindset: Proactive, detail-oriented, and comfortable working in a hands-on, collaborative environment

Benefits

• Opportunity to work in a fast-paced environment
• Engaging work with a focus on client satisfaction
• Supportive team culture
• Opportunities for professional growth