Enterprise Account Manager - Remote

Overview

At k-ID, we're on a mission to transform online safety for young users worldwide. We believe in empowering - not restricting - the next generation's digital journey through innovative technology that ensures age-appropriate experiences. Our global team of experts in law, privacy, trust, and safety is united by a vision of a better digital world where protection enables possibilities.

We champion privacy-preserving innovation, collaborative partnerships, and user-centric solutions. By working together with parents, platforms, and developers, we're building technology that allows young users to explore digital spaces with confidence while helping companies maintain seamless compliance.

Learn more about what drives us at https://www.k-id.com/about and join us on this rocket ship!

In Short

• Manage and expand relationships with 15+ mid-market to large accounts.
• Develop comprehensive account plans aligning with customer objectives.
• Identify and pursue expansion opportunities across product lines.
• Serve as the primary point of contact for stakeholders.
• Build strong relationships with decision makers across organizations.
• Conduct regular business reviews to ensure customer satisfaction.
• Negotiate contract renewals and expansion agreements.
• Develop understanding of industry regulations and compliance requirements.
• Stay current on digital platform policies and age verification mandates.
• Support customer success initiatives and product adoption.

Requirements

• 3 years of account management or customer success experience in B2B SaaS.
• Proven track record of achieving quota and driving customer growth.
• Experience with multi-stakeholder decision making environments.
• Proficiency with CRM systems (HubSpot preferred).

Benefits

• Understanding of compliance frameworks and regulatory requirements.
• Ability to communicate technical concepts to business stakeholders.
• Experience with gaming, digital platforms, or regulated industries preferred.