Senior Customer Success Manager - Legal Tech - Remote

Overview

As a rapidly growing company in the Legal Tech sector, we aim to disrupt the outdated systems of the legal industry. With innovative technologies and a dynamic corporate culture, we shape the future, and we are looking for you as a bridge-builder between our customers and our software to ensure they can fully leverage our solutions.

In Short

• Build and maintain long-term relationships with clients at all levels.
• Conduct training and onboarding sessions for efficient use of our technology.
• Collaborate with sales, product management, and technical teams to enhance the customer experience.
• Document actions and create metrics for improving customer support.
• Focus on continuous optimization and reporting for sustainable customer relationships.
• Experience in Customer Success, project management, or similar roles, ideally in Legal Tech or software environments.
• Strong technical understanding and expertise in digital solutions and software implementations.
• Excellent communication and moderation skills across all corporate levels.
• Self-motivated and proactive in a dynamic environment.
• Fluent in German and good English skills.

Requirements

• Proven ability to maintain strategic relationships at the highest levels.
• Experience in planning and executing complex projects.
• Ability to analyze and evaluate metrics to improve business processes.
• Strong problem-solving skills and strategic thinking.

Benefits

• Innovative work environment with modern technology.
• Opportunity to shape customer success structures in a fast-growing company.
• Flexible working hours and home office options.
• Continuous personal and professional development with feedback.
• Collaborative team culture with mutual respect.