Account Manager, North America - Remote

Overview

This role is for an Account Manager at JumpCloud®, responsible for overseeing a $3M+ Book of Business composed of North American customers. The position requires collaboration with various teams to drive renewals and expansions while working in a hybrid model.

In Short

• Manage a $3M+ portfolio for North American customers.
• Collaborate with Renewal Specialists and TCSM teams.
• Drive adoption of JumpCloud’s solutions.
• Work hours from 6pm–3am IST.
• Meet or exceed Net ARR and revenue targets.
• Develop targeted account strategies.
• Provide regular performance updates to stakeholders.
• Serve as the main point of contact for escalations.
• Coordinate with marketing and new business teams.
• Work in a hybrid environment.

Requirements

• 4+ years of experience in SaaS sales or account management.
• Proven track record in driving renewals and expansions.
• Ability to work 6pm–3am IST.
• Excellent communication and negotiation skills.
• Data-driven mindset with CRM experience.

Benefits

• Directly influence renewal rates and customer success.
• Work with diverse teams dedicated to innovation.
• Enjoy career growth in a fast-paced setting.
• Flexible hybrid work model.