Technical Customer Success Manager - Remote

Overview

This position offers the opportunity to lead and manage the success of strategic customers in a fast-growing, cloud infrastructure and DevOps-focused environment. You will be responsible for driving customer adoption, satisfaction, and expansion while serving as the primary technical advisor for enterprise accounts.

In Short

• Own the customer lifecycle from onboarding to adoption, expansion, and renewal.
• Develop trusted relationships with CTOs, VPs of Engineering, and DevOps leaders.
• Drive value realization by defining success metrics and delivering measurable outcomes.
• Proactively monitor customer health and implement action plans to mitigate churn.
• Shape and enhance customer success programs.
• Serve as a technical expert and advise on best practices.
• Facilitate Customer Advisory Boards to strengthen relationships.

Requirements

• 6+ years of experience in customer success or technical consulting.
• Strong understanding of cloud infrastructure and DevOps practices.
• Exceptional communication and relationship-building skills.
• Project management experience for internal initiatives or customer trials.
• Data-driven mindset with experience tracking customer health.
• Startup-compatible, hands-on attitude.
• Bonus: SQL skills for actionable insights.

Benefits

• Competitive base salary with commission-based earnings of $155K–$200K.
• Fully remote work with a flexible schedule.
• Professional development opportunities.
• Above-market equity and profit-sharing bonus.
• Personal budget of $1,000 for workspace or wellness.
• Medical, dental, and vision insurance.
• Regular in-person team meetups.