Technical Customer Success Manager - Remote

Overview

This role offers the opportunity to lead and manage the success of strategic customers in a fast-growing, cloud infrastructure and DevOps-focused environment.

In Short

• Own the customer lifecycle from onboarding to adoption, expansion, and renewal.
• Develop trusted relationships with CTOs, VPs of Engineering, and DevOps leaders.
• Drive value realization by defining success metrics and delivering measurable outcomes.
• Proactively monitor customer health and implement action plans to mitigate churn.
• Shape and enhance customer success programs, including onboarding and training.
• Serve as a technical expert and provide feedback to improve the product roadmap.
• Facilitate Customer Advisory Boards to strengthen strategic relationships.

Requirements

• 6+ years of experience in customer success or technical consulting.
• Strong understanding of cloud infrastructure (AWS, Azure, GCP) and DevOps practices.
• Strategic mindset to identify growth opportunities.
• Exceptional communication and relationship-building skills.
• Project management experience for internal initiatives or customer trials.
• Problem-solving and proactive approach to customer challenges.
• Data-driven mindset with experience tracking customer health.
• Startup-compatible, hands-on attitude.
• Bonus: SQL skills for actionable insights.

Benefits

• Competitive base salary with commission-based on-target earnings of $155K–$200K.
• Fully remote work with flexible schedule across US and Canada time zones.
• Professional development opportunities and growth within the company.
• Above-market equity and profit-sharing bonus based on performance.
• Personal budget of $1,000 USD per month for workspace, wellness, or learning.
• Hardware budget for new computers upon joining.
• Medical, dental, and vision insurance with significant company contribution.
• Regular in-person team meetups in attractive locations.
• Full company support from Marketing, Sales, and Solutions Engineering teams.