Senior Account Manager - Remote

Overview

This position is for a Senior Account Manager who will serve as the primary point of contact for a diverse client base, ensuring high levels of client satisfaction and operational excellence.

In Short

• Serve as the primary point of contact for small client accounts.
• Manage day-to-day requests and inquiries from clients.
• Review and triage incoming client requests.
• Develop an understanding of client environments and needs.
• Coordinate with internal teams to resolve client issues.
• Adhere to ticket management and escalation SOPs.
• Monitor recurring issues and client feedback.
• Support client retention through positive experiences.

Requirements

• 5+ years in technical support roles, including 1–2 years in an MSP.
• 2 years in customer success or account management.
• Exceptional client acumen and servicing skills.
• High energy with a growth mindset.
• Willingness to work independently and in a team.
• Strong time management skills.

Benefits

• Long-term remote work arrangement.
• Amenable to a permanent night shift schedule.