Senior Account Manager - Remote

Overview

The Senior Account Manager drives revenue growth by leveraging SaaS expertise to boost retention, expand accounts, and accelerate product adoption.

In Short

• Build and nurture strong, strategic, long-term relationships with clients.
• Drive customer retention by identifying upsell and cross-sell opportunities.
• Manage contract renewals and ensure continued business growth.
• Tailor software solutions to each client’s needs.
• Deliver engaging presentations and product demonstrations.
• Proactively drive migration from legacy products to new solutions.
• Manage contract negotiations to secure renewals.
• Work closely with Software Trainers to maximise user adoption.
• Collaborate cross-functionally to deliver exceptional service.
• Leverage CRM tools to track account progress and analyse customer data.

Requirements

• 5+ years of experience in SaaS sales and account management.
• Strong background in managing client relationships and renewals.
• Ability to drive high-value deals and manage complex sales cycles.
• Excellent communication and presentation skills.
• Consultative approach to account management.
• Experience using CRM platforms (HubSpot or similar).
• Highly organised with the ability to manage multiple accounts.
• Curious, innovative, and eager to learn.
• Experience forecasting pipeline and handling objections.
• Demonstrable experience of handling objections and finding solutions.

Benefits

• 26 days holiday + Bank holidays + buy up to 5 days.
• Private Medical insurance with BUPA.
• Remote/Hybrid first policy.
• Employee Assistance programme with WeCare.
• Enhanced Family Friendly Benefits.
• Gym Discounts.
• And more!