Solution Architect - CRM - Remote

Overview

This role offers an exciting opportunity to shape and deliver innovative CRM solutions that maximize customer success and adoption. The Solution Architect will combine technical expertise, architectural vision, and deep CRM knowledge to advise and support clients across complex implementations.

In Short

• Provide hands-on architectural guidance and CRM solution design to meet customer business needs.
• Analyze customer requirements, processes, and system integrations, recommending strategies and solutions.
• Engage with clients to ensure successful adoption, renewals, and value realization of CRM systems.
• Mentor and support field resources on implementation methodology, configuration, and best practices.
• Collaborate with product management and development teams to enhance CRM capabilities.
• Influence stakeholders through thought leadership, providing options with pros, cons, and risks.
• Stay current on industry trends, competitive solutions, and emerging technologies, including AI integration.
• Contribute to sales campaigns by sharing best practices, implementation strategies, and lessons learned.

Requirements

• Deep knowledge of CRM systems and architecture.
• Experience in system integration and client engagement.
• Strong mentoring and leadership skills.
• Ability to analyze and recommend solutions based on customer needs.
• Familiarity with emerging technologies, especially AI.
• Excellent communication and stakeholder management skills.

Benefits

• Opportunity to work with innovative CRM solutions.
• Engagement with diverse stakeholders and teams.
• Professional growth through mentoring and collaboration.
• Exposure to industry trends and emerging technologies.
• Dynamic, globally connected work environment.