Senior Software Engineer, Customer Success - Remote

Overview

This position involves ensuring the success and smooth operation of critical public health software systems as a Senior Software Engineer on the Customer Success team.

In Short

• Provide hands-on technical support to public health partners.
• Facilitate onboarding and transitions from legacy systems.
• Triage, document, and escalate incoming support tickets.
• Analyze and respond to defect and enhancement requests.
• Contribute to ongoing software improvements.
• Identify technical debt and improvement opportunities.

Requirements

• Experience in software engineering and technical support.
• Strong problem-solving and troubleshooting skills.
• Familiarity with public health systems is a plus.
• Ability to work collaboratively in a remote environment.
• Knowledge of agile methodologies.

Benefits

• Opportunity to impact public health outcomes.
• Work in a mission-driven environment.
• Exposure to large-scale production environments.
• Collaborative team culture.