Remote Revenue Operations Manager

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Revenue Operations Manager - REMOTE. In this role, you will serve as a critical link between mission stakeholders and delivery teams, ensuring that operations are streamlined and user-friendly. You will lead initiatives that enhance service communication, training, and user experience. Your efforts will focus on simplifying multi-domain operations, transforming complex tasks into easily manageable processes. This position directly impacts customer satisfaction by fostering systems that enhance speed and reliability in service delivery. Join us in making enterprise IT more accessible and efficient for all end users.

In Short

• Own and manage the service catalog and experience-level objectives (XLAs).
• Ensure clear communication of service expectations and paths to adoption.
• Standardize processes for service requests, launches, and communications.
• Champion improvements based on Voice-of-Customer (VoC) feedback.
• Facilitate collaboration among delivery teams, cybersecurity, and finance.
• Drive measurable improvements in service fulfillment and customer satisfaction.

Requirements

• 10+ years of experience in enterprise IT service management or related field.
• Proven track record in leading cross-functional programs at a federal level.
• Expertise in service catalog management and outcomes-based measurement.
• Hands-on experience with VoC programs and stakeholder communications.
• Knowledge of frameworks such as ITIL 4, NIST CSF/RMF, and FinOps.
• Strong skills in data analytics and reporting tools like Power BI/Tableau.

Benefits

• Flexible work schedule to balance professional and personal life.
• 401K plan with company matching.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and certifications.
• Access to cutting-edge technology.
• Generous paid time off including vacation and holidays.