Remote Operations Support Specialist

Overview

This role is pivotal in ensuring the seamless functioning of essential workplace applications and technical tools across the organization. By providing top-notch operational and technical support, the Specialist enables legal personnel to execute their duties with maximum efficiency and confidentiality.

In Short

• Maintain backend administration for workplace applications and platforms.
• Provide first-level technical troubleshooting and user guidance.
• Collaborate with vendors and IT services to resolve technical issues.
• Track and manage IT hardware inventory.
• Coordinate equipment distribution and lifecycle tracking.
• Act as the primary technical support resource for legal personnel.
• Create documentation and training materials.
• Manage the organization's shared operations calendar.

Requirements

• Undergraduate degree with 1 year of experience or high school diploma with 5 years of experience.
• Fluent in English; fluency in Spanish is preferred.
• Minimum of 2 years in technical operations or asset management.
• Strong analytical skills and problem-solving abilities.
• Experience coordinating across departments in a multi-site environment.
• Proficient in Microsoft Office Suite.
• Ability to prioritize tasks in a fast-paced environment.
• Experience working in a remote environment is preferred.

Benefits

• Medical, dental, and vision insurance with 100% coverage for the employee's portion.
• Pre-tax flexible spending accounts for medical and dependent care.
• Pre-tax transit and parking spending accounts.
• Employer-paid life and accidental death insurance.
• Employer-paid short and long-term disability insurance.
• Wellness initiatives including trainings and employee assistance programs.