Merchant Maintenance Representative II - Remote

Overview

This position is a key part of the client support team at Maverick Payments, ensuring merchant account information is accurate and compliant.

In Short

• Monitor and manage daily ticket queues for merchant account changes.
• Execute data-sensitive maintenance tasks accurately.
• Communicate with partners and internal teams to resolve support tickets.
• Perform timely data entry for action items and updates.
• Participate in departmental projects and initiatives.
• Train and support new hires on procedures and tools.
• Ensure timely completion of assigned workload.
• Escalate issues when necessary.

Requirements

• Detail-oriented with strong organizational skills.
• Ability to thrive in a fast-paced environment.
• Experience in client support or account management preferred.
• Strong communication skills.
• Ability to work independently and collaboratively.

Benefits

• Remote work option available.
• Opportunity for professional growth.
• Collaborative team environment.
• Training and support for new hires.