Merchant Consultant Representative - Remote

Overview

As a Merchant Consultant Representative, you will focus on full cycle management across a large portfolio of merchant accounts in Australia, optimizing deals and nurturing relationships.

In Short

• Provide inbound support to merchants by resolving campaign or account issues.
• Nurture and grow existing merchant relationships, including re-engaging former merchants through cold calling.
• Develop familiarity with merchants' businesses and industries.
• Facilitate revenue growth by optimizing and improving deals.
• Consistently achieve or exceed sales targets and maintain high merchant satisfaction.
• Conduct market research to identify new opportunities for merchant deals.
• Develop and execute communications to educate and promote growth opportunities.
• Utilize knowledge of deal structure and strategy to achieve desired outcomes.

Requirements

• Experience upselling and reselling over the phone and cold calling.
• Experience developing a large portfolio of accounts.
• 1+ years of success in a sales environment.
• Customer service, analytical, and problem-solving skills.
• Attention to detail and proven ability to multitask.
• Strong decision-making skills and customer-focused instincts.
• Well-organized with the ability to prioritize tasks.
• Adaptable and able to think on your feet.
• Strong negotiation and relationship-building skills.
• Excellent written and oral communication skills.
• Salesforce or other CRM experience is a plus.
• Bachelor’s degree preferred.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Ability to make a meaningful impact on local businesses.
• Supportive company culture that rewards risk-taking.
• Potential for career growth and development.
• Flexible working conditions.