Merchant Consultant Representative - Remote

Overview

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

In Short

• Provide inbound support to merchants by addressing and resolving campaign or account-related issues.
• Nurture and grow existing merchant relationships through various communication channels.
• Reconnect with former merchants to re-engage their partnership.
• Gain a deep understanding of merchants' businesses and optimize deals for revenue growth.
• Consistently meet or exceed sales targets while maintaining high merchant satisfaction.
• Conduct market research to identify new opportunities for merchant collaborations.
• Communicate market insights and new growth opportunities to merchants.
• Develop and implement communication strategies to support your merchant portfolio.
• Use knowledge of deal structure to achieve desired outcomes for both merchants and the company.

Requirements

• Fluency in both English and Polish (written and spoken) is essential.
• Strong communication skills and the ability to build and maintain relationships with clients.
• Problem-solving skills with the ability to work under pressure.
• Previous experience in sales, account management, or customer relationship management is an advantage.
• Proactive attitude and ability to thrive in a dynamic environment.

Benefits

• Join a transformative journey at Groupon where your impact will drive success.
• Work in a hybrid model - 3 days in the office, 2 days remotely.
• Be part of a culture that inspires innovation and rewards risk-taking.
• Enjoy a supportive environment focused on performance and mutual respect.
• Opportunity for rapid growth in a meritocratic organization.