Manager of Customer Success - Remote

Overview

This position involves leading a team focused on enhancing customer experiences and driving successful outcomes, transforming customer engagement into a proactive model.

In Short

• Lead and develop a team of Customer Success Managers.
• Inspire a shift to a proactive Customer Success model.
• Establish a clear vision for Customer Success.
• Drive proactive engagement and risk identification.
• Manage the customer lifecycle from onboarding to renewal.
• Define customer goals and success criteria.
• Identify adoption barriers early.
• Act as an escalation point for complex situations.
• Leverage customer data for decision-making.
• Collaborate with cross-functional teams for a unified experience.

Requirements

• Bachelor’s degree in business or related field.
• 7–10+ years in Customer Success or Account Management.
• 2+ years of experience leading customer-facing teams.
• Strong coaching and people-leadership skills.
• Experience with CRM and Customer Success platforms.
• Strong analytical skills for data-driven decisions.
• Excellent communication and presentation skills.
• Ability to translate strategy into actionable guidance.
• SaaS or technical experience is an asset.
• Willingness to travel up to 10%.

Benefits

• Generous time off policies.
• Competitive compensation.
• Volunteer opportunities.
• Reward and recognition programs.
• Healthcare and retirement benefits.