Manager of Customer Success - Remote

Overview

Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.

In Short

• Lead the Customer Success team to achieve revenue retention and expansion goals.
• Mentor and develop Customer Success Managers for professional growth.
• Manage team performance and quarterly OKRs with regular updates to leadership.
• Conduct assessments of Customer Success Managers’ books of business.
• Optimize software tools for effective team utilization and data accuracy.
• Collaborate with cross-functional teams to enhance customer experience.
• Drive a customer-centric approach and build meaningful relationships.
• Ensure adherence to best practices and company standards.
• Utilize data to measure success and identify areas for improvement.
• Thrive in a fast-paced environment while managing multiple priorities.

Requirements

• At least 3 years of experience managing a team.
• Management experience in B2B SaaS.
• Experience managing a quota carrying team.
• Strong leadership skills in customer success or related roles.
• Proven ability to build relationships with customers and team members.
• Collaborative mindset with cross-functional teams.
• Technical proficiency in product support and reporting.
• Sales acumen for coaching on retention and expansion strategies.
• Organizational skills to prioritize effectively and balance needs.
• Proficiency with CRMs and email marketing tools.

Benefits

• Market competitive pay leveraging Carta data.
• Employee recognition through Bonusly.
• 401(k) retirement plan with company matching.
• Unlimited PTO for work-life balance.
• Paid volunteer days and company holidays.
• Employer-contributed healthcare benefits.
• 12 weeks primary parent leave and 4 weeks secondary parent leave.
• Community-focused company outings and events.