Manager of Customer Success - Remote

Overview

As a Manager of Customer Success at Cartwheel, you will lead a team dedicated to improving student mental health outcomes by collaborating with school districts across the US.

In Short

• Lead and develop a team of Customer Success Managers.
• Drive implementation of contracts and customer retention.
• Ensure transformative outcomes for school district partners.
• Foster a culture of teamwork and continuous learning.
• Build strong relationships with district decision makers.
• Own revenue retention targets and guide the team to achieve goals.
• Collaborate with cross-functional teams for customer success strategies.
• Analyze customer health metrics and provide strategic recommendations.
• Commitment to underserved communities and youth mental health.
• Work in a remote environment with regular team retreats.

Requirements

• 2+ years of people management experience.
• 5+ years of experience in a Customer Success role.
• Experience in K-12 school systems.
• Data-driven customer health scoring experience.
• Ability to influence diverse stakeholders.
• Passion for tackling youth mental health issues.
• Experience in early-stage startups is a plus.
• Background in educational technology is a plus.
• Strong project management skills.
• Fluency in CRM systems and Google Suite.

Benefits

• Competitive cash compensation between $160,000-180,000 OTE.
• Equity ownership stake in the company.
• High-quality health insurance with a $0 monthly premium option.
• Dental, Vision, and Life Insurance.
• 4 weeks of paid PTO.
• Sick Leave + Holidays.
• 401K with 2% employer match.
• Mission-driven team culture.