Manager of Customer Success - Remote

Overview

The Manager of Customer Success at VLogic will lead the Customer Success team to ensure client satisfaction, retention, and drive product adoption, contributing to revenue growth.

In Short

• Lead and mentor a team of Customer Success Managers.
• Manage client relationships and resolve complex customer issues.
• Monitor KPIs related to customer satisfaction and product usage.
• Act as the voice of the customer within the organization.
• Identify upselling and cross-selling opportunities.

Requirements

• 7+ years in Customer Success roles.
• 3+ years experience managing teams.
• Excellent communication and relationship-building skills.
• Strong analytical skills for data-driven decision-making.
• Proactive mindset to identify problems early.
• Strong technical proficiency and ability to learn new products.
• Strong project management skills.
• Familiarity with Hubspot and Monday.com.
• Familiarity with Government contracting processes is a plus.
• High growth SaaS experience is a plus!

Benefits

• Remote-first environment with all work equipment provided.
• Generous healthcare coverage for you and your family.
• Flexible time off with unlimited PTO policy.
• 401k matching up to 4% on employee contributions.
• Annual Wellness Benefits for fitness-related expenses.
• “Furternity” Leave for pet adoption or care.